As I’ve said, it took awhile before I decided to write an email regarding the illegal acts of MAKATI EXPRESS in Al Khobar. They’re committing illegal acts because they’re using the LBC Brand without permission. They’re also misleading our fellow OFWs who are clueless that MAKATI EXPRESS is not in any ways connected with LBC.
Well, here’s an email I received from Team LBCs Customer Service Department in reply to my previous email to them.
From: Customercare@lbcexpress.com [mailto:Customercare@lbcexpress.com]
Sent: Monday, October 19, 2009 10:35 PM
To: #####@gmail.com
LBC EXPRESS, INC.
Dear Mr. Ilonggo sa Desyerto,
Good day!
This is to acknowledge receipt of your email.
We would like to thank and appreciate you for your concern about the image of LBC. We wish to inform you that we will send a copy of your email to our LBC Marketing Department to conduct proper investigation about this incident. This is to avoid misleading our OFW's by using the name of LBC in the business of the said Makati Express which is not an official partner of our company.
Thank you once again and we hope to be of service to you in the future.
Respectfully Yours,
Jenny D. Villanueva
Customer Associate
LBC Express, Inc.
General Aviation Center, Domestic Airport Compound
Domestic Road, Pasay City 1300, Philippines
Courier & Remittance : 858-5999
PRC / Express Assistance : 854-4848
Flowers Express : 855-0000
Express Regalo : + 18774425544
Australia Cargo & Remit : + 1300522000
EMail Address: customercare@lbcexpress.com
URL: http://www.lbcexpress.com
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